The Power of Perception: Why Data Alone Won’t Define Success
You’ve been there. Your dashboards glow green.Your support organization—maybe it’s your service desk or customer care—is firing on all cylinders.Response times are fast, resolution rates are high, escalations are low. But then comes the feedback:“It felt slow.”“I didn’t feel heard.”“The experience wasn’t great.” Wait—what? Everything’s working perfectly… right? Here’s the truth: Perception beats performance. Every time.Whether it’s […]